As a housing service, we will provide an open and fair review process, in accordance with legislation, with appropriate support being offered.

Applicants have the right to request a review of decisions under the Housing Act 1996:

  • concerning their eligibility; or
  • concerning their qualification to the scheme.

Review requests must be made in writing within 21 days of the applicant being notified of the decision. If you wish to request a review, we ask that you do so by putting the request in writing to within 21 days of receiving our decision. 

The review will be conducted by the Service Improvement and Projects Team Leader who is not involved in original case assessments.

Applicants who wish to make a complaint should do so in the usual way through Compliments, comments and complaints (